A title rep is generally your relationship contact with a title team. An escrow officer generally coordinates the escrow file and closing process. Knowing who handles each responsibility helps you direct questions to the right person.
Exact duties vary by company and individual. When you begin a new relationship, ask your team to explain the roles on your transaction rather than relying only on a job title.
What is the title rep’s role?
A title sales representative typically builds relationships with real estate professionals, introduces the company’s resources, and connects agents with appropriate team members. Depending on the company, that relationship may include education, business development conversations, and coordination around marketing resources.
For example, Inspire lists Crystle Mulzet in business development, Samantha Jones as a sales executive, and Abby Kallay as a junior sales executive. These are distinct published roles, and each introduction should clarify the person’s current responsibilities.
What is the escrow officer’s role?
An escrow officer typically works with the parties and their representatives on the details of an escrow, including coordinating documents, communicating requirements, and organizing the closing workflow. Ask your assigned officer how status updates and questions should be handled for your particular file.
Inspire maintains a separate escrow team page. The people on that page should not be assumed to have the same duties as the sales representatives in this directory.
Who should I contact?
- Exploring a new title relationship: start with a title rep.
- Understanding team resources: ask your rep who manages the resource you need.
- A question about an active file: contact the assigned escrow officer through your established communication channel.
- Unsure who owns a question: ask your rep to introduce the correct person and confirm the handoff.
How the roles work together
A clear handoff matters more than having a long list of contacts. Before a transaction begins, know the name of your relationship contact, your assigned escrow officer, and the person or process for escalation. Ask how the team keeps everyone informed when circumstances change.
Start with an introduction
Use our Arizona title rep directory to explore Inspire’s representatives. If you are still evaluating a partnership, our seven questions for choosing a title rep will help you structure the first conversation. For a specific transaction, confirm responsibilities directly with the company and assigned professionals.
Published by Inspire Title Team. Team names and roles are based on the published team directory; resource descriptions draw on Inspire’s solutions page. Confirm current responsibilities and availability directly with your representative.